Betting
nupk uses decimal odds by default — for example, 1.85, 2.50, 3.20, and so on. This number represents your total return multiplier. For example: if you place a ৳100 bet at odds of 2.50 and win, you get back ৳250 (stake included), giving you a profit of ৳150. The simple formula is: stake × odds = total return.Odds below 1.00 indicate a "favourite" — a higher chance of winning but a smaller return. The higher the odds, the bigger the potential payout, but the lower the probability. You can also switch to fractional or American format in your account settings, though decimal odds tend to be the easiest to follow for Bangladeshi users. During live matches, odds change every second, so take a quick look at the odds before confirming your bet.
Betting
The minimum stake for a single bet on nupk is ৳10. That means you can place a bet with just ten taka — which is especially handy for newcomers who want to get familiar with the platform at low risk.The maximum stake for a single bet varies by market and event — limits are higher for major cricket tournaments and lower for smaller markets. Accumulator bets combining multiple matches can also start from as little as ৳10. Before confirming any bet, the confirmation screen shows your total stake and potential return — review these carefully before you confirm.
Security
Enabling two-factor authentication (2FA) on nupk means that knowing your password alone isn't enough to log in — a one-time OTP is required every time. Steps to enable it:Step 1: Log in to your account and tap your profile icon in the top right corner.
Step 2: Go to the "Security Settings" or "Security" section.
Step 3: Look for the "Two-Step Verification" or "Two-Factor Authentication" option and enable it.
Step 4: Choose between SMS (mobile OTP) or an authenticator app — whichever you prefer.
Step 5: Complete the setup by entering the confirmation code.
Once enabled, an OTP will be required on every new device or new session. Keeping this feature on is always recommended.
Support
There are three ways to reach nupk support:Live Chat: Click the chat icon on any page of the website or app. Chat in Bangla — you'll typically get a response within 2–5 minutes. For urgent issues, this is the fastest option.
Email: Email support@nupk.my in Bangla. Responses usually arrive within 2–4 hours. For transaction-related issues, include your transaction ID for a faster resolution.
Help Center: For Common Issues On the Help Center page Guides and step-by-step solutions available here.
Available 24 hours a day, 7 days a week. Extra support staff are on standby during major cricket tournaments.
Payment
On nupk, bet settlements typically complete within 5–15 minutes after a match ends. Once settled, your winnings are automatically credited to your account wallet.Live Betting: Settled within 2–5 minutes after the match ends.
Pre-Match Bet: Settled within 10–15 minutes after the match ends.
Accumulator Bet: Settled together after all legs are complete.
Once the winnings are in your wallet, you can request a withdrawal to bKash, Nagad, or Rocket. It typically arrives on your mobile within 15–30 minutes. First-time withdrawals may take a little longer if KYC verification hasn't been completed.
Security
nupk takes security very seriously. When it comes to your personal information:Data Encryption: All data is secured with SSL 256-bit encryption. The website and app use TLS 1.3 protocol.
Privacy Policy: Your name, mobile number, and payment details are never sold or shared with any third party. Learn more in our In the Privacy Policy available.
Wallet Security: Your balance is held in a secure e-wallet. Withdrawals are only sent to your registered mobile number — they cannot be redirected anywhere else.
Password: bcrypt hashing is used — meaning nupk never has access to your password. 24/7 security monitoring is active, and you'll receive an instant notification for any unusual activity.
App
There are a few common reasons why the app might crash or fail to open. Try these steps one by one:Step 1 — Force Close the App: Force-close the app completely from the background and reopen it.
Step 2 — Check for available updates: Older versions can cause issues. Go to the app settings or the download page and install the latest version.
Step 3 — Clear Cache: Go to Phone Settings → Apps → nupk → Storage → Clear Cache. This resolves most issues in most cases.
Step 4 — Check Your Connection: Slow connections can cause the app to load poorly. Try switching between Wi-Fi and mobile data.
Step 5 — Reinstall the App: Uninstall the app Download Page and reinstall fresh. If the issue persists, contact us at support@nupk.my.