Nupk believes betting is a form of entertainment — not a habit, not a pressure. Responsible gaming means knowing your limits, enjoying the experience, and asking for help when you need it. This page brings together all our tools, resources, and support information in one place.
Placing a bet while watching a cricket match brings its own kind of thrill — and that excitement is exactly what nupk is built for. But when the thrill starts to feel like pressure, when you find yourself chasing losses, or when a day without betting feels off — that's a sign something needs to change.
Nupk speaks openly about these issues because we believe a responsible platform doesn't just show you the odds — it looks out for its members' wellbeing. Responsible gaming isn't about less fun; it's about more enjoyment over the long run. When you play within your limits, you can appreciate every match — and a loss won't hit as hard.
This page brings together everything you need to know about nupk's responsible gaming resources — how to use the tools, how to spot warning signs, and where to find help.
All of nupk's responsible gaming tools are completely free and available at any time. Using these features will not result in any penalty or negative impact on your account.
Use these tools to stay in control of your betting experience.
Set your own daily, weekly, or monthly deposit cap. Decreases take effect immediately; increases require a 7-day waiting period.
Account SettingsSet a limit on how much you want to wager over a given period. Any amount beyond your budget will be automatically blocked.
Account SettingsSet a daily time limit for how long you spend on the platform. You'll receive an alert before you're logged out once that time is up.
Account SettingsTake a break from betting for a set period. You can choose anywhere from 1 day to 6 weeks.
Via SupportFor a longer break, close your account for 6 months, 1 year, or permanently. During this time, you won't receive any marketing communications either.
Via SupportReview your betting patterns over the past 30, 60, or 90 days — total deposits, total bets placed, and more, all clearly laid out.
Account DashboardSet your own betting limits in just a few simple steps.
Log in to the nupk app or website and tap the profile icon in the top right corner.
Look for the "Responsible Gaming" option in your profile menu.
Choose the type of limit you want — deposit, betting, or session time.
Choose your preferred limit amount and whether it applies daily, weekly, or monthly.
Tap "Save" and your limit will take effect immediately.
Limit reductions take effect immediately. Increasing a limit has a 7-day cooling period — this is intentional.
To set up a self-exclusion or cooling-off period, email support@nupk.my directly or let us know via live chat. These requests are treated as the highest priority and activated within 2 hours.
If you notice any of these signs, pause and reflect — that is not weakness, it is self-awareness.
Problem betting does not appear overnight. It develops gradually. At first everything seems fine, then one day you realize betting is affecting other areas of your life. Watch for the signs below — they can be early warnings of a problem.
Feeling a strong urge to keep betting after a loss in order to "win it back."
Hiding your betting activity from loved ones or being dishonest about it.
Spending money on betting by cutting back on essential household expenses or taking out loans.
Unusually elated after a win, deeply irritable after a loss — your mood rising and falling with betting outcomes.
Spending hours on end betting while neglecting other responsibilities or relationships.
Feeling restless, anxious, or irritable when you go a few days without betting.
If you notice two or more of the above signs in yourself, take a moment to pause and complete the self-assessment below. It will help you understand whether there may be a problem. If you have any doubts at all, don't hesitate to reach out to support.
Answer each question honestly — your responses are not shared with nupk and are for your eyes only.
Choose the break option that works best for you.
Responsible betting doesn't mean stopping altogether. It means keeping betting in its proper place — as one source of entertainment in your life, not the center of it. A few simple habits can make betting far more enjoyable and sustainable.
Never bet money set aside for household expenses, rent, or your children's education. At the end of the month, set aside only a small portion of whatever is left over for entertainment.
Before you start betting, decide in advance — mentally or in writing — how much you will wager today or this week. Once you hit that limit, stop. Win or lose.
Both winning and losing are a normal part of betting. Chasing losses — trying to win back what you have lost — typically leads to losing even more. If you lose, stop for the day and start fresh tomorrow.
Decide in advance how long you will bet each day. Staying up late or missing work for betting are not good signs.
Keep in mind: Betting is never a source of income. Think of it as entertainment spending — like buying a movie ticket. There is no guarantee you will ever recover money you have lost, so never bet with that intention.
Nupk strictly does not provide services to anyone under 18. Age is verified at registration, and a valid National ID is required for identity verification. If there is any suspicion that a user is underage, nupk reserves the right to request additional verification at any time.
If you have teenagers or younger siblings at home who could access nupk on your device, we strongly recommend enabling parental controls. Your phone's screen time settings or app lock features can help with this.
If you suspect a minor has opened an account on nupk, contact support@nupk.my immediately. Action will be taken within 24 hours.
Helping a minor create an account by concealing their age is illegal. If discovered, action will be taken against both parties.
Struggling with betting does not make you weak or a bad person. It is a mental health issue, and many people have found their way through it with the right support. nupk's support team is ready to help without judgement.
When you contact nupk support, your situation will be heard and the right steps will be taken — from setting deposit limits to self-exclusion. All conversations are completely confidential.
| Nupk Live Chat | From any page on the platform — instant response |
| Nupk Support Email | Support@nupk.my — response within 2 hours |
| Support Language | Bengali & English |
| Hours of Service | 24 hours a day, 7 days a week |
| Privacy | Completely confidential — no information is disclosed |
If you need professional mental health support, please consult your doctor or a psychiatrist. nupk is not a substitute for professional medical care — we are here to help at the first step.
Log in to your account and set your deposit and betting limits right now.
Log InIf you need a break, email us now — it will be activated within 2 hours.
support@nupk.my