Protecting your personal data — from the moment you create an account on nupk to every transaction you make — is our foremost responsibility. On this page, find out in plain English what data is collected, why it's collected, where it goes, and what rights you have.
Any online service you use will collect some amount of data — that's simply how it works. What matters is how that data is used. At nupk, the data collected about you is used solely to provide services, ensure security, and improve your experience. It is never used for any other purpose and is never sold to third parties — that is nupk's commitment.
This Privacy Policy applies to nupk's website, mobile app, and all digital services. By creating an account or using the platform, you agree to the terms of this policy. You will be notified in advance of any changes via email or in-app notification.
If you have any questions or wish to request deletion of your data, contact us in English at support@nupk.my. Our team will respond within 48 hours.
Nupk never stores your password, full card number, or biometric data on its servers. This information remains encrypted on your device or goes directly to the payment processor.
Our core commitments to protecting your data.
All your personal and financial information is protected with SSL/TLS 256-bit encryption — the same standard used in banking-grade security.
Nupk never sells your data to advertisers or any other third party. Your data belongs to you.
Only the information necessary to provide our services is collected. No unnecessary data is ever requested.
You have the right to view, correct, or request deletion of your personal data at any time — just reach out to our support team.
Nupk's data systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are addressed promptly.
The Privacy Policy is written in plain language so every member can clearly understand their rights and nupk's responsibilities.
Nupk collects three types of data: information you provide directly, data generated automatically during your use of the platform, and information received through payment or verification processes. Full details are outlined below.
Please note: nupk never stores your full national ID number or financial details beyond what is necessary. Once identity verification is complete, sensitive documents are kept in an encrypted vault.
Nupk uses your data only within clearly defined limits and for specific purposes. There are five main reasons your data is used: to provide services, to ensure security, to meet legal obligations, to improve your experience, and to send relevant communications.
BKash, Nagad, and Rocket are the most familiar and widely used payment methods in Bangladesh — and nupk supports all three for both deposits and withdrawals. Your mobile banking number and transaction details are stored on nupk's servers in encrypted form.
During payment processing, your mobile banking PIN never enters nupk's systems — it stays on your device and goes directly to the payment provider's secure gateway. nupk only receives transaction confirmation details. This process is designed in line with industry best practices.
Nupk will never ask for your bKash/Nagad PIN or OTP via call, message, or email. If anyone claims to represent nupk and requests your PIN or OTP, it is a scam — contact support immediately.
Nupk is highly selective and cautious about sharing your information with third parties. Only the minimum necessary data is shared, and only in the specific circumstances outlined below:
Nupk does not retain data for longer than necessary. All data is stored while your account remains active. After account closure, certain data may be retained for a defined period due to legal obligations.
| Account information (name, email, mobile) | For the duration of the active account + 5 years after closure |
| Transaction Records | 7 years (financial regulatory requirement) |
| Betting history | For the duration of the active account + 2 years |
| Identity verification documents | 5 years (in accordance with KYC regulations) |
| Support conversations | 2 Years |
| Log Files & Security Logs | 365 Days |
| Cookies data | Automatically deleted at the end of a session or after 30 days. |
Nupk uses multiple layers of security to keep your data safe. It's not just encryption — the entire infrastructure is built with security at its core.
Every data packet traveling from your device to nupk's servers is encrypted with TLS 1.3 — no one can intercept it in transit.
Sensitive data stored on our servers is protected with AES-256 encryption. Even with direct database access, the data cannot be read.
Nupk staff can only access the data relevant to their specific role. No one has access to the entire database.
An automated system operates 24/7 to detect unusual access patterns. Suspicious activity is flagged immediately.
In the event of a data breach, nupk will notify affected members within 72 hours and take immediate action. This is our firm commitment.
You have certain fundamental rights over your personal data held by nupk. These rights are recognised under international data protection principles, and nupk respects them.
You can request to know what personal information nupk holds about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data unless retention is required by law.
You may request a copy of your personal data in a portable format (CSV/JSON).
You can request that processing of your data be restricted for specific reasons.
You can opt out of marketing emails and notifications at any time.
To exercise any of your rights, write to us at support@nupk.my. We will provide a formal response within 30 days. If a request is complex and requires more time, we will notify you in advance.
Nupk strictly does not, and will not, collect any information from users under the age of 18. Age is verified at the point of registration, and if an underage member is detected, the account is immediately closed and all associated data is deleted.
If a parent or guardian believes their child under 18 has created an account on nupk, please notify us immediately at support@nupk.my. We will take action within 24 hours.
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Sign up| Last updated | June 2026 |
| Version | 3.1 |
| Encryption | TLS 1.3 + AES-256 |
| Sale to third parties | No |
| Support email | Support@nupk.my |
| Response time | Within 48 hours |
To request access to, correction of, or deletion of your data, email us directly.
support@nupk.my